Let's GO, Let's get you onboarded

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But First, a Few Caveats and Explanations

<aside> 💡 (info last verified on leadership channel on 9/18/22)

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Note that you are not charged until you are fully onboarded. Also, note that your application is automatically terminated if you have not completed all steps within 30 days.

Unfortunately, our financial model cannot support day passes or single-month memberships, so in order to discourage this type of in/out behavior from the public, we require the following. If you stop your membership for any reason or length of time, we must perform all the admin steps again so we do charge an administrative fee and you must take a GO refresher if you stop your membership for any period.

<aside> 💡 For best service results, the process steps should be done in order to ensure a smooth onboarding for all new and returning members. Please do not ask for exceptions since this increases the complexity of the process and increases errors. All services are performed by volunteers, but we try to provide fast and accurate account services for EVERYONE with equity and a smile.

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Onboarding Steps

  1. Fill out the member application $25 application fee - go to portal.nova-labs.org/join
  2. Read the README email we send you for the 3 easy steps to complete!!! Do ASAP so we don’t have to call or email, please. We appreciate your quick action.
  3. Accept your Google workspace account (@nova-labs.org email account). Add a recovery phone so you can reset your own password.
  4. Use your @nova-labs.org account to log in to the community Slack workspace at nova-labs-org.slack.com link. Say hi to the community when welcomed.
  5. Sign up GO (Green Orientation) sign-off class for new members ASAP. There are only 2 per month and they fill up.
  6. Notify helpdesk that you attended GO and report your fob number
  7. Volunteer sysadmins do tons of work to initiate your Door Access, and move you to the membership subscription selected on the application.
  8. 1st of following month -> first dues payment

FAQs